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Student Disability Resources Retention Advisor

Apply now Job no: 515186
Work type: Staff
Location: Monterey Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Classification: Student Services Professional II- 10/12
Anticipated Hiring Salary: Mid $3,000's over 12 months for 10 months of work
CSU Salary Schedule
Hours:  Full-time / 40 hours per week August through May (June & July are off months)
FLSA:  Exempt Priority Screening Date:   June 22, 2022
Recruitment Status:   Open Until Filled


Powered by an inspiring Founding Vision StatementCalifornia State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students.  The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.


Under the general direction of the Director of Student Disability Resources (SDR) and day-to-day work consultation with other Disability Resources Advisors, the Student Disability Resources Retention Advisor will support planning , and is responsible for development, delivery and evaluation of integrated disability support services and accommodations for eligible students. Performs moderately complex and sensitive work with and on behalf of students with learning, physical, psychiatric/psychological disabilities and/or brain injuries, including people in crisis and those seeking assessment. Performs duties as a member of the Health and Wellness Services team and as part of the Division of Student Affairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  • Provides retention strategies for students with disabilities, including those at-risk and/or on academic probation, through liaison on and off campus in areas such as academic advising, tutors, mentors, test or course accommodations, instruction in learning strategies, etc. Uses advanced, developmental, problem-solving, empowerment approach rather than prescriptive application to assist students in degree completion. Refers students for Alternate Media and Assistive Technology training, and off campus resources. In conjunction with other departments: develops, provides, tracks, and assesses efficacy of retention services for students with disabilities, including online learners and Veterans; resolves conflicts regarding equal access to the educational process; recommends solutions to problems for which campus precedents may not exist. Upholds professional standards, policies, system-wide mandates, executive orders, and procedures to serve all CSUMB students.
  • Assists with the intake and detailed, interactive process with students which may include interpreting complex diagnostic assessment results, neurological reports and CSUMB policy to help SDR determine eligibility for services and verification of specific disabilities based on functional limitations. Provides in-depth advising about student success and disability management. Refers on and off campus for further or supplemental assessment. Develops, implements, monitors, intervenes and modifies individualized student action plans. Serves as SDR liaison and advocate for students regarding academic affairs, Financial Aid, Housing, etc. Addresses complaints and facilitates solutions. Evaluates progress of each student through various methods.
  • Maintains files on each student in a highly confidential manner; frequently uses SDR's student file system, databases and web-based information. Compiles and analyzes data to prepare reports and other outputs.
  • Provides information and in-service training to applicable groups on and off campus on the necessity and responsibility of the university and campus partners to provide equal access under the Americans with Disabilities Act, Rehabilitation Act, and other current disability laws and mandates to facilitate provision of equal access while maintaining academic standards.
  • Assists in the development of innovative approaches utilizing available resources to meet the needs of students with disabilities and others, emphasizing self-determination, wellness and full participation in the learning process. Assists in development of student accommodation and retention processes for other CSUMB sites not the on main campus, campus partners such as the Test Center, online academic programs, etc.  Serves as team member for Health and Wellness Services.

Other Functions:

Performs other job-related duties and special projects as assigned.


Working knowledge of: the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas. Possession of these knowledge and abilities typically is demonstrated through the experience requirements below.


Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job- related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A masters degree in a job related field may be substituted for one year of professional experience.


Demonstrated familiarity with solving problems related to requirements of the ADAAA, Rehabilitation Act and other disability-related policies as applied to higher education. Advanced skill providing cross-cultural disability management advising; understanding of compensatory learning strategies/techniques, and learning skills instruction. Advanced knowledge of adult learning disability assessment reports. Knowledge and experience implementing best practices to improve retention and graduation rates of underrepresented, first generation, and diverse college students with disabilities. Demonstrated ability to: independently obtain, compile, analyze, interpret and evaluate information and medical data; effectively convey ideas, concepts and recommendations in clear, concise reports and presentation formats; lead and serve on teams; adapt and be flexible to change in the work environment; provide outstanding customer service.

Knowledge of assistive technology used by students in higher education. Prior academic advising or student services experience in a public four-year university. Second language fluency (speaking/writing). Working knowledge of FERPA and other federal regulations related to the release of educational records to third parties, general university policies and procedures, and academic program requirements. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and packages. Technical fluency with: Microsoft Office, Google Suite, Accommodations Request System, Oracle/PeopleSoft, CSU Common Management System or equivalent student information system. A master's degree in Social Sciences, Social Work, Student Development, Rehabilitation Counseling, or a directly related field.


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with responsibility for the care, safety and security of people (including children and minors), animals and CSU property; responsibility or access/possession of building master or sub-master keys for building access; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
  • This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
  • This position is designated as a Campus Security Authority (CSA).  The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
  • May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks.  Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  

Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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