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Veteran Services Specialist - Part-time position

Apply now Job no: 521273
Work type: Staff
Location: Monterey Bay
Categories: Unit 4 - APC - Academic Professionals of California, Part Time, Student Services, On-site (work in-person at business location)

Classification:  Student Services Professional II
Anticipated Hiring Salary: Low to mid $2,000's per month for 20 hour week
CSU Salary Schedule
Hours:   Part-time / 20 hours per week
FLSA: Exempt

Priority Screening Date:  February 26, 2023
Recruitment Status:   Open Until Filled


Powered by an inspiring Founding Vision StatementCalifornia State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI).

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff. 


Under the general supervision of the Director of Admissions and Recruitment, and in daily coordination with the Veteran Services Coordinator, the Veteran Affairs Specialist assists in managing daily Records and Registration operations, services, advisement and administrative needs.  The incumbent coordinates veteran student benefits with the purpose of assisting these students with achieving their educational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  • Acts as Certifying Official for Veteran Benefits. Maintains all appropriate confidential paper and electronic records, and databases to insure compliance with Department of Veterans Affairs (VA) regulations.
  • Assists military connected students. Provides information about academic programs requirements as they apply to VA Benefit Certification. Assists Military Connected students who are called to active duty with leave of absence, refund of fees, financial aid issues, etc. Processes CA State Tuition Waiver (aka Cal Vet Waiver) authorizations for eligible students
  • Responds to all information requests, audits, and reporting requests from the VA, Bureau for Private Postsecondary and Vocational Education, Extended Education, Office of the Registrar and Chancellor’s Office. Understands and implements related CSU and campus policies and procedures. Assists the Veteran Services Coordinator in developing, and recommending campus policies and procedures to insure compliance with federal, state, and CSU regulations.
  • Serves as contact/liaison for the general public, students and campus community for all military connected student questions and processes. Responds to daily inquiries via office walk-ins, web, email, fax, phone, etc. Develops on-line support resources for military connected students regarding their benefits, registration and records information. Refers students to the appropriate personnel for specialized assistance and advising.
  • Coordinates with the State Approving Agency and Department of Veterans Affairs to maintain/achieve approval of existing and new Extended Education programs for VA educational benefits. Communicates and coordinates with Extended Education regarding existing and new programs and courses insuring all related and educational benefit funding criteria are met.

Other Functions:

  1. Represents and or plans events for CSUMB Veteran Student Services both on and off campus as requested.
  2. Performs other job-related duties and special projects as assigned.


Working knowledge of the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.


Experience:  Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.   A master’s degree in a job related field may be substituted for one year of the professional experience.

Education:  Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑ related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.


Master’s degree in a job-related field preferred plus two years experience related to the field of VS Benefit Certification/Veteran Services, student activities, student organization advising, event management and coordination, administrative management, student leadership development, etc. A working knowledge of California State University policies, Title 5, Chancellor’s Office executive orders, Gloria Romero Open Meetings Act and Parliamentary Procedure. Demonstrated experience in advanced human relations skills and a solid understanding of organization development, leadership development, conflict resolution, and college student development. Experience working with a diverse and multicultural population and performing community service. Additional specialized and job-related student and student organization advising experience during which the applicant acquired and successfully applied the knowledge and abilities shown above with evidence of competence that indicates the potential for further growth and mastery.

Highly desirable: Technical fluency with Microsoft Office Suite, Oracle-PeopleSoft/CMS baseline system; Hyperion, or similar report generation software; and Google environment applications.


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check)
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
  • This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
  • This position is designated as a Campus Security Authority (CSA).  The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
  • Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
  • May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks.  Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  

Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or email All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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