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Director of Tutoring Services

Apply now Job no: 529325
Work type: Management (MPP)
Location: Monterey Bay
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Classification:  Administrator II
Hours:  Full-time / 40 hours per week  
FLSA:  Exempt

Anticipated Hiring Salary Range:  $7,239 to $7,883 monthly* 
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date:  September 24, 2023
Recruitment Status:  Open Until Filled


California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. 

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.


Under the general direction of the Associate Provost for Student Success and Dean of University College, the Director of Tutoring Services plans, develops and evaluates the effectiveness of tutoring and tutoring-related efforts, manages the daily operations of the Cooperative Learning Center, works with IT and SIS to develop and provide necessary software and hardware, manages the budget and grant funded activities, coordinates Cooperative Learning Center outreach efforts, and coordinates the new tutor training program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  • Provides core leadership for the Cooperative Learning Center and tutoring programming, including Supplemental Instruction, embedded tutoring, online tutoring and other peer-to-peer and professional staff led programs at the undergraduate and graduate levels.
  • Manages the daily operations of the Cooperative Learning Center and other offsite and campus tutoring locations. Hires, trains, supervises and evaluates center staff, tutor area coordinators and student assistants. Provides mentoring and career development when possible.
  • Conducts long range planning of work including recommending changes in practices and procedures impacting the tutoring center. Develops program evaluation and assessment tools. Identifies resources needed and develops budget requests. Manages Center budget, including Center policies and procedures, grant-related activities, etc.
  • Develops and maintains regular and ad-hoc reports to monitor the effectiveness of tutoring efforts and to provide critical data and information to other campus departments. Consults with academic units and student support units to determine tutoring support needed across the curriculum. Collaborates with units across campus to develop and provide effective tutoring services.
  • Develops appropriate strategies, messaging and campaigns to reach target audiences. Effectively markets tutoring services. Directs creation of internal distribution materials and coordinates classroom informational presentations as requested by faculty. Develops materials for College, department meetings and new faculty orientations. Distributes information to appropriate staff and departments.
  • Coordinates Center outreach efforts with campus programs and fosters relationships for collaboration with cross-campus partners.
  • Coordinates New Tutor Training Program for all tutors. Coordinates continuing Tutor Training Program Certification and Recertification.
  • Serves on university committees as needed.

Other Functions:

Performs other job-related duties and special projects as assigned.


Knowledge of: student academic support literature, innovative approaches to academic support, and current issues facing academic support programs; life experiences, strengths/assets, and educational background of students from historically under-served populations; best practices in higher education, which focus on student learning outcomes and learning assessment; sound personnel practices and procedures; and operational and fiscal analysis and techniques.

Ability to: work collaboratively and effectively across disciplinary boundaries with faculty, students and staff; work with and respond to the needs of students and faculty from a variety of academic disciplines and diverse cultures; and plan, organize, and direct others in the formation of program and policy in the operation of the various activities of Tutoring Services and the Cooperative Learning Center.  Demonstrated ability to provide leadership, management and facilitation skills; and the ability to communicate effectively, both orally and in writing.


Master’s Degree from an accredited college or university AND a minimum of three years in a coordinating/management position in a student academic support unit.


Direct experience working with populations that have been historically under-served in education, preferably in English as a Second Language and first-generation college students.  English/Spanish skills.  Substantial experience in budget management.  Experience leading or participating in the successful development of external funding.  Experience working with technology-mediated instruction. Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs. 


All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

This position has been designated as a sensitive position with:

  • responsibility for the care, safety and security of people (including children and minors), animals and CSU property
  • access to, or control over, cash, checks, credit cards, and/or credit card account information 
  • access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.

Must be able to work a varied schedule including occasional evenings and weekends.


Office environment with standard equipment and tasks.  The position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  


This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For further information, please visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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