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Operations Support and Innovation Analyst - Operations Support

Apply now Job no: 540729
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Classification:  Information Technology Consultant - Career
Hours:  Full-time / 40 hours per week 
FLSA:  Exempt

Anticipated Hiring Salary Range:  $6,488 - $6,730* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable

Priority Screening Date:  July 7, 2024
Recruitment Status: Extended to July 20, 2024


California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. 

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.


Under the general supervision of the Director of Operations Support and Innovation (OSI), the OSI Analyst- Operations Support, provides application security for all OSI supported applications, configuration, data analysis, troubleshooting, testing, data maintenance, project management support and implementation. They collaborate closely with colleagues in the OSI department, the Information Technology Office, and other campus departments to resolve system issues, establish operating procedures, and distribute information. Additionally, the OSI Analyst will work with or under the guidance of Lead OSI Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Develop and Maintain Application Security 

  • Initiate and maintain record of systems access for all Finance and HR applications including but not limited to CFS, CMS, Employee Resource, Cashnet, BankMobile, Payment Works, Concur Travel and Finance Data Warehous.
  • Troubleshoots security/access related issues.
  • Coordinate with campus IT security administrator to ensure Finance and HR application access is executed appropriately.
  • Conduct quarterly and annual audits for all finance and HR applications. Assit Finance leadership with any security audit reviews and responses.
  • Consult Finance and HR leadership to identify appropriate system access for staff; test, assign and modify roles as needed; ensure appropriate segregation of duties is upheld.
  • Develop functional roles and permission lists for functional staff as necessary. Build, implement and maintain roles and associated permission lists in HR and financial applications.

Finance, HR and Student Financials Application Maintenance and Support

  • Create and Update chartfields in applicable systems (eg CFS, Student Financials, etc.)
  • Ensure chartfields created in CFS are updated real-time in the OASIS and CMS Employee Resources.
  • Integration Broker support and troubleshooting. Coordinating with IT for any IB testing.
  • Assist with testing and coordination of Finance, Student Financials and HR application upgrades and Patches.
  • Addresses common problems of limited scope and refers complex problems to senior level analysts in the department.
  • Monitor and manage the department email folder. Take appropriate action and provide basic troubleshooting to the OSI customers. Escalate communications to other team members when necessary.

Documentation and Training 

  • Assist the change management process for new projects by working with functional units.
  • Develop documentation required for application maintenance, including but not limited to training documentation, process maps, business process guides, etc.
  • Deliver application trainings to the department end users.
  • Assist in developing online training material (for example, within the SumTotal application, videos, etc) 

Business Process Analysis and Process Improvement Tools

  • Consults with end-users to understand business processes (business process mapping)
  • identify gaps, define business problems, analyze data, and collaborate on possible solutions.
  • Utilize collaborative work management tools like Smartsheet, vizio, lucidcharts, etc for     business process improvements
  • Develop and collaborate with IT on rolling out OnBase forms. 
  • Develop and collaborate with IT on rolling out new Adobe Sign forms.

Operations Support and Innovation Engagement

  • Participates in CSU system-wide conference calls as necessary.
  • Serves as a liaison to the system wide HUG and subcommittee groups.
  • Attend conferences and other professional training as  applicable. 
  • Assist and/or provide backup support for other OSI staff.

Other Functions:

Performs other job-related duties and special projects as assigned.


Knowledge: Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases.

Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge.

Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions.


A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. 


Knowledge of Peoplesoft applications; and operation analysis and techniques.  Ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved; handle multiple work unit priorities and projects; research, develop and evaluate policies and programs, including skill in the collections, evaluation and interpretation of data to develop sound conclusions and make appropriate recommendations; anticipate problems and address them proactively; effectively interpret, organize and present information and ideas in written or presentation form; and to quickly learn features of new software releases and modules.  Expertise in investigating and analyzing problems with broad administrative impact and implications.  Demonstrated experience involving analysis and evaluation leading to the development or improvement of student administrative policies, procedures and/or practices.  Excellent oral and written communication skills, with the ability to communicate technical concepts and ideas to non-technical individuals.  Demonstrated record of a strong customer service orientation.  Demonstrated success in working collaboratively in a team-oriented environment.  Experience in creating reports using SQR, PSQuery, EPM tools and other reporting applications; in preparing system documentation; and in implementing ERP systems.  Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.


Three years of technical or administrative experience in student administrative systems.  Experience in using CSU/CMS PeopleSoft and student information systems.  Experience in implementing Student Accounting systems. Strong system background as a user or developer.

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent <student/finance> information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.  


  • The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
  • This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
  • This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
  • This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
  • May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks.  The position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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