Job Summary

Under the general supervision of the Director of New Student Orientation and Family Programs, the New Student and Family Program Coordinator plays a pivotal role in facilitating a smooth transition for new students and their families to California State University, San Bernardino (CSUSB). This position provides comprehensive, student-centered support by assisting with the design and implementation of programs and initiatives that align with enrollment goals, foster student success, and engage parents and families. Key responsibilities include assisting in the development and maintenance of parent and family orientation programs, advising newly admitted students and families on critical transition information, and highlighting on-campus resources and engagement opportunities.

Duties & Responsibilities

• Apply knowledge of university practices and procedures to advise newly admitted students and their families, assisting them with essential enrollment processes and supporting their personal transitions into the university.
• Utilize interviewing and other effective assessment techniques to evaluate student and family needs, identify challenges, obstacles, and barriers during their transition and recommend tailored solutions.
• Apply knowledge, judgment, and initiative to address sensitive or complex situations, adapting program procedures as necessary.
• Advocate for students and families by providing support, guidance, and referrals to campus resources.
• Guide students and families in academic, financial aid, and engagement matters, connecting them with appropriate resources to support their onboarding success.
• Assist in creating and coordinating orientation programs for parents and families of first-year and transfer students, collaborating with campus partners to create meaningful and inclusive experiences.
• Facilitate transitional programming during in-person and online orientations, move-in days, yield events, and other key university activities.
• Provide lead work direction and training to student staff, including student parent liaisons and orientation leaders, to effectively support student and family orientation and engagement efforts.
• Utilize assessment data and feedback to continuously refine and improve orientation content, delivery, and overall effectiveness.
• Maintain detailed records, reports, and documentation to support program evaluation and decision-making.
• Create and maintain communication materials, including but not limited to newsletters, handbooks, webinars, and the Campus ESP parent portal, to ensure students and families are well-informed throughout the admissions process and their transition to the university.
• Maintain and update the parent and family website, ensuring it reflects current outreach, marketing efforts, and relevant information to support the transition and success of students.
• Coordinate and track the development and timeline of communication materials for students and families sent out through enrollment management CRM (Customer Relationship Management) system.
• Collaborate with campus partners to coordinate speakers, workshop presenters, panelists, and other contributors for family orientation and engagement programs.
• Assist in the development and maintenance of a Family Advisory Board by recruiting and supporting members to serve as advocates for students and partners in initiatives that facilitate the successful transition of first-year students.
• Maintain the front office student assistant operations, ensuring efficient handling of inquiries, orientation registration, and scheduling.
• Support the recruitment and training of student assistants, fostering a supportive and professional environment.
• Provide assistance to ensure front office coverage, ensuring students are served during normal business hours, including lunches and breaks.
• Collaborate with academic units, advising centers, and student affairs departments to align orientation with institutional goals and learning outcomes.
• Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to coordinate inclusive orientation programs.
• Provide thoughtful and dedicated support for other CSUSB transition programming and/or campus-wide events and initiatives as directed.
• Work with academic units, advising centers, and university divisions (Student Affairs, Information Technology, Administration and Finance, and Advancement) to intentionally connect university strategic plans and learning outcomes with orientation program goals and objectives.
• May work some late evenings and early weekends during events.
• Other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications

• A Master’s degree highly preferred from an accredited university.
• A minimum of three years of relevant post-bachelors experience with first year experience / transition program development and advising student staff preferred.
• An understanding of student development and transition theory. 
• Experience with outcomes assessment and analysis is preferred
• Experience with budget and resource allocation is preferred.
• Knowledge of working at a public institution.
• Ability to establish effective working relationships with staff, students, faculty, parents, and guests.
• Ability to translate student development, leadership theory, and research into practice.
• Ability to advise student groups and facilitate group development.
• Ability to plan and implement programs linked to student learning outcomes.
• Experience maintaining and tracking administrative paperwork.
• Demonstrated ability to work collaboratively with a diverse student and staff population.
• Communicate effectively both verbally and in writing.
• Knowledge of contract development, negotiations and execution.
• Event planning skills including designing, marketing, implementing, and assessing impact.
• Ability to work autonomously and handle multiple tasks simultaneously.
• Ability to analyze situations and develop solutions.

Compensation and Benefits

Anticipated Hiring Range: $5,083 per month

Classification Salary Range: $5,083 - $7,228 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information

Work status: Full-time/Exempt/Probationary  

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.          

The application deadline is February 13, 2025 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act