Job Title

Student Accounts Analyst

Classification

Administrative Analyst/Specialist - Non-Exempt

AutoReqId

549860

Department

Student Business Services

Division

Vice President, Administration and Finance

Salary Range

Classification Range $3,879 - $7,488 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,879 - $4,300 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position: 

Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Student Accounts Analyst (Administrative Analyst/Specialist - Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity.

Under general supervision, the Student Accounts Analyst is responsible for a wide range of general and/or specialized administrative duties. The work is administrative and analytical in nature covering operational policy and program research, analysis, reporting, and evaluating for effectiveness of the program or improvement to operational policies or procedures. Independently administrate the Third-Party contract program. Process stop payment/void applications. Handle refund requests from students and different departments within campus. Process and reconcile stale dated checks and escheatment. Send outstanding check reminders and process Franchise Tax Board (FTB) reports. Reverse and repost write offs. Analyze information from Wells Fargo Bank, Transact and other sites. Run reports in Wells Fargo Bank; process Wire Transfers/Automated Clearing House (ACH) payments, ACH/check returned item chargebacks, and direct deposit rejects. Process credit card disputes and scholarships for awarding. The Student Accounts Analyst will act as the coordinator for the Refund Appeals Committee with the ability to process emergency loan checks. Coordinate and administrate International Program Study Abroad. Independently perform complex monthly reconciliations and analyze and provide a complex breakdown of accounts to students, faculty and staff. Provide excellent Customer Service. In addition, participate in Compliance Management System (CMS) and/or other software implementation testing. Other duties as assigned.

Essential Qualifications

Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Equivalent of two years of general office, clerical, or financial record-keeping experience; Excellent reading, writing and verbal communications skills; Microsoft Word, Excel, Transact, PeopleSoft Financials and Student Administration knowledge desired. Ability to review financial documents for accuracy and completeness. Compute and post figures rapidly and accurately, maintain files and records, identify, trace and correct errors. Ability to follow directions, interpret, and apply written rules and regulations. Establish and maintain effective working relationships with others. Ability to apply accounting procedures and practices to the analysis of accounting problems, analyze and interpret accounting data. Prepare clear and accurate financial systems reports and utilize problems solving techniques in finding solutions to accounting problems. Understand and apply applicable rules, regulations, policies and procedures. Work independently and make sound decisions and recommendations regarding accounting activities.  Read and write English at a level appropriate to the position.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Ability to work in a high volume and demanding environment with interruptions. May require prolonged periods of sitting at a computer terminal with repetitive hand and arm movements.

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees