Classification: Student Services Professional III
Hours: Full-time / 40 hours per week
FLSA: Exempt
Anticipated Hiring Salary: $5,540* per month
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.
Priority Screening Date: November 30, 2025
Recruitment Status: Open Until Filled
ABOUT CSUMB
California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year.
With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030.
The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.
As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.
PURPOSE:
Under the general supervision of the Director of the Student Disability and Accessibility Center (SDAC) and in consultation with other disability advisors on a day-to-day basis, the Retention Advisor will support planning and is responsible for developing, delivering, and evaluating integrated disability support services and accommodations for eligible students. Responsible for assessing Retention Services for efficacy and making recommendations, as well as analyzing data to support retention-related reporting. Performs complex and sensitive work with and on behalf of students with disabilities, including students in crisis and those seeking assessment. Performs duties as a member of the Health and Wellness Services team (HWS) and as part of the Division of Student Affairs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Disability Management Advising:
- Retention-focused disability management consultation, strategies, interventions, and confidential counseling for at-risk students with disabilities.
- Determines eligibility and disability accommodations through an interactive process with each student, including but not limited to intake interviews, interpretation of educational and diagnostic assessment results, and neurological reports. Interprets and applies federal and state mandates, including the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and the related California statutes, interprets and utilizes CSU policy, including but not limited to the Policy for the Provision of Accommodations and Support Services to Students with Disabilities and the Policy on Service and Emotional Support Animals on Campus, to determine eligibility and verification of specific disabilities.
- Acts as a resource and consultant to faculty, Deans, and Administrators regarding disability-related issues and partnerships to support student success and equitable access.
- Provides consultative retention strategies for students and liaisons with campus partners to complete. Uses an advanced, developmental approach rather than a prescriptive one to assist students in degree completion.
- Provides disability consultation to all SDAC students as needed, especially during peak times.
- Provides students with a thorough understanding of SDAC resources and the students’ responsibilities to self-advocate for services. Refers to on- and off-campus services for further assessment and advises students about interviewing prospective disability specialists for services.
- Develops, implements, monitors, intervenes in, and modifies individualized student action plans, and evaluates the progress of each student through various methods.
- Maintains files on each student in a highly confidential manner; frequently uses SDAC’s student file system, databases, and web-based information.
- Addresses complaints and conflicts regarding equal access to the educational process; recommends and facilitates solutions to problems for which campus precedents may not exist.
- Engages in frequent to constant interaction with students, parents, faculty, and staff to perform student advising and related support functions.
- Acts as liaison to the faculty for students who are registered with SDAC and works closely with faculty, department chairs, and deans to ensure effective consideration and delivery of student accommodations.
- Serves as an SDAC liaison and advocate for students with other campus partners.
- Facilitates and/or delegates urgent consultations to ensure timeliness and case-by-case student consideration.
Retention Strategies and Reporting:
- Develops and assesses the efficacy of retention services, and makes recommendations for improvements and efficiencies
- Compiles and analyzes data to prepare retention-related reporting
Compliance, Collaboration, Outreach, and Presentation:
- Upholds professional standards, policies, CSU mandates, executive orders, and procedures to serve all CSUMB students.
- Conducts in-service workshops for students, including self-advocacy and retention-related life skills, to support retention and student success
- Assists in the development of innovative approaches to increase retention and meet the needs of students with disabilities, including independence, wellness, and student success
- Support SDAC outreach opportunities during campus events, and at SDAC & HWS events
Federal Workforce Recruitment Program:
- Serves as the Federal Workforce Recruitment Program (WRP) coordinator, leading all aspects of the program and student outreach, consultation, guidance, and submissions
Other Functions:
- Perform other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
MINIMUM QUALIFICATIONS:
Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
PREFERRED QUALIFICATIONS:
Demonstrated familiarity with solving problems related to requirements of the ADAAA, Rehabilitation Act, and other disability-related policies as applied to higher education. Advanced skill providing cross-cultural disability management advising; understanding of compensatory learning strategies/techniques, and learning skills instruction. Advanced knowledge of adult learning disability assessment reports. Knowledge and experience implementing best practices to improve retention and graduation rates of underrepresented, first-generation, and diverse college students with disabilities. Demonstrated ability to: independently obtain, compile, analyze, interpret, and evaluate information and medical data; effectively convey ideas, concepts and recommendations in clear, concise reports and presentation formats; lead and serve on teams; adapt and be flexible to change in the work environment; provide outstanding customer service.
Knowledge of assistive technology used by students in higher education. Prior academic advising or student services experience in a public four-year university. Second language fluency (speaking/writing). Working knowledge of FERPA and other federal regulations related to the release of educational records to third parties, general university policies and procedures, and academic program requirements. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and packages. Technical fluency with: Microsoft Office, Google Suite, Accessible Information Management System, Oracle/PeopleSoft, CSU Common Management System or equivalent student information system. A master's degree in Social Sciences, Social Work, Student Development, Rehabilitation Counseling, or a directly related field.
Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
- All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
- The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
- The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- This position has been designated as a sensitive position with:
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- responsibility or access/possession of building master or sub-master keys for building access
- access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
- This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
- This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
- May require occasional evenings and/or weekend work.
PHYSICAL ENVIRONMENT:
Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.
The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.
BENEFITS/PERKS:
CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit: https://csumb.edu/corporation/employee-housing
APPLICATION PROCEDURE:
For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.
CSUMB is not a sponsoring agency for staff or management positions.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.
GENERAL INFORMATION:
CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.
CSUMB is a smoke and tobacco-free campus.
EQUAL OPPORTUNITY EMPLOYER:
CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.
