Filter Your Search

Work type


Central California


Appointment Type
Bargaining Unit
Job Search Category/Discipline
Time Basis

Current Listings

Operations Support and Innovation Analyst

Apply now Job no: 513072
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Classification:  Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Salary:   Low $5,000s per month
CSU Salary Schedule
Hours:  Full-time / 40 hours per week 
FLSA:  Exempt

Priority Screening Date:   April 24, 2022
Recruitment Status:   Open Until Filled


Powered by an inspiring Founding Vision StatementCalifornia State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students.  The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.


Under the direct supervision of the Director of Operations Support and Innovation (OSI), and with general guidance from senior OSI analysts, the Operations Support and Innovation Analyst is responsible for security coordination and maintenance for all Finance and HR applications. The OSI Analyst is also responsible for creating and maintenance of Chart Of Accounts (COA), business process analysis, documentation and project management support for all Finance and HR Applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  1. Assist in Developing and Maintaining Application Security 
  • Initiate and maintain record of systems access for all Finance and HR applications including but not limited to CFS, CMS Employee Resource, Payment Works, Questica, Concur Travel, and Finance Data Warehouse.
  • Troubleshoots security/access related issues.
  • Coordinate with campus IT security administrator to ensure Finance and HR application access is executed appropriately.
  • Conducts quarterly and annual audits for all finance and HR applications. Assist Finance leadership with any security audit reviews and responses.
  • Consult Finance and HR leadership to identify appropriate system access for staff; test, assign and modify roles as needed; ensure appropriate segregation of duties is upheld.
  • Develop functional roles and permission lists for functional staff as necessary. Build, implement and maintain roles and associated permission lists in HR and financial applications.
  1. Finance and HR Application Maintenance and Support
  • Create and Update chartfields in applicable systems (eg CFS, Questica, etc.)
  • Ensure chartfields created in CFS are updated real-time in the OASIS and CMS Employee Resources. Consult with IT on any IB chartfield related issues.
  • Maintain applicable trees in CMS Employee Resources
  • Serve as the power user in OnBase for OSI; assist in testing, upgrades, etc.; represent OSI in campus OnBase discussions and report back to management as necessary
  • Assist with coordinating of Finance and HR application upgrades
  • Addresses common problems of limited scope and refers complex problems to senior level analysts in the department.
  • Assist and/or provide backup for other OSI staff
  1. Documentation and Training
  • Develop documentation required for application maintenance, including but not limited to training documentation, process maps, business process guides, etc.
  •  Assist and provide backup for application trainings.
  • Assist in developing online training material (for example- within the SumTotal application)
  1. Campus Communications and other job-related duties
  • Monitor and distribute the department email folder; taking appropriate action when needed and escalating communications as applicable. 
  • Provide back-up office administration on needed basis
  • Participates in CSU system-wide conference calls as necessary. Serves as a liaison to the system-wide HUG and subcommittee groups. Attend conferences and other professional training as applicable.  
  • Performs other job-related duties and special projects as assigned.

Other Functions:

  1. Develops functional understanding of the various enterprise systems throughout OSI, including CMS Employee Resources, Questica, CFS and CMS Student Financials. Provides back-up to others in the department when needed.
  2. Perform other job-related duties and special projects as assigned.


Thorough knowledge of and ability to apply expertise to complex program and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and system analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.

Skills: Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Demonstrated consultative skills in working with internal and external constituent groups. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, an interpretation of data to develop sound conclusions and make appropriate recommendations.

Ability to take initiative and work independently to determine effective approaches to projects and priorities; organize, coordinate, and perform work in various situations where numerous and diverse demands are involved; apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations; understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions; work with representatives from public and private entities and handle potentially sensitive situations; effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus; apply extensive expertise to the complexity of maintaining effective university-community partnerships in both face-to-face and online contexts; work with representative from public and private entities and handle potentially sensitive situations.


Entry into this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administrations principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.


Knowledge of financial and human resources applications. Broad understating of business operations and functions; basic functional analysis, training end users, maintaining access procedures and creating functional documentation. Good oral and written communication skills, with the ability to communicate business applications related ideas to non-system/technical individuals when assessing needs and providing appropriate solutions. Solid customer service skills. Advanced proficiency in the use of Microsoft Professional Suite, especially PowerPoint, Word, Excel, etc.


Education: Bachelor's degree in Finance, Business, Information Systems or related field of study, or equivalent work experience with higher education finance and HR systems.

Experience: Experience which demonstrates: ability to provide excellent customer service; ability to work independently while handling multiple priorities; excellent interpersonal, oral and written communication skills; strong analytical skills; ability to understand and trouble-shoot finance and HR application issues; ability to communicate effectively with diverse groups.  Working knowledge of Microsoft Office-Word, Excel and Power Point. Working knowledge of business processes within finance or HR functional areas.


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards; and control over campus business processes, either through functional roles or system security access.
  • May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks.  Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

There are components of this job which are deemed essential on campus.  This position will primarily work on the main campus, with occasional work from home. This position requires working on campus with students.  The health and safety of our students, faculty, and staff remain our highest priority. In the fall, students, faculty, staff, and the community can expect that masks will be required and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance.  Additionally, all students, faculty, and staff are encouraged to be vaccinated before coming to campus.  All community members who work or attend class on campus should expect to participate in a random or periodic testing system.  CSUMB will communicate more information about vaccination requirements and testing protocols when the details become available.


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

Advertised: Pacific Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More