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Community Services Program Specialist

Apply now Job no: 513116
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Classification:   Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Salary:   Low $5,000's/mo
CSU Salary Schedule
Hours:  Full-time / 40 hours per week  
FLSA:   Exempt

Priority Screening Date:  May 18, 2022
Recruitment Status:   Extended


Powered by an inspiring Founding Vision StatementCalifornia State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students.  The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.


Under the general supervision of the Parking Services Manager the Community Services Program Specialist provides a wide variety of support functions in the areas of transportation, parking, public safety, and administrative operations of a responsible and difficult nature within the University Police Department (UPD) which can include enforcement of campus parking rules and regulations, and assisting law enforcement personnel. Typical work assignments require independent judgement and discretion to analyze, assess, and address a wide range of problems that require independent judgement and discretion and may require interpreting, developing, and recommending policies, procedures, and protocols.  Exercises discretion and judgement in performing and assigning work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  1. Acts as the program specialist with the oversight of the Community Service Officer (CSO) Program. Provides lead work direction and daily oversight to a crew of Community Service Officers which consists of student assistants.  Establishes work schedules ensuring adequate staffing and appropriate time accountability for Night Walk, Library Security, front counter coverage, special events, and other CSO duties. Provides performance feedback, trains staff, and assists in recruiting and hiring multiple student assistants.  Promotes & educates the campus community on the CSO programs.
  2. Coordinates the maintenance and repair of all Parking and UPD vehicles including Emergency Response Vehicles (police cars) and maintains all related records. Acts as the liaison to internal and external entities to maintain the maintenance of the fleet.
  3. Provides customer service in the UPD and Parking Services office, including helping customers at the front counter, responding to requests for information and service, Live Scan processing, and operation of a cash register.
  4. Analyze, assesses, develops, and recommends job-specific policies, processes, and procedures to ensure and enhance efficiencies, consistency, and reliability in support of department operations and service to the campus community. Responsible for the updating & implementation of revised policies and procedures.
  5. Oversees the monthly Blue-Light Phone and Emergency Call Box operation test. Directs traffic for special events, public safety emergencies, as requested.
  6. Provides writing and publishing support for UPD Parking Services in the creation of brochures, booklets, schedules, flyers, and website updates.

Other Functions:

Performs other job-related duties and special projects as assigned.


Thorough knowledge of and ability to apply expertise to complex program and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and system analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.

Skills: Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Demonstrated consultative skills in working with internal and external constituent groups. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.

Ability to: take initiative and work independently to determine effective approaches to projects and priorities; organize, coordinate, and perform work in various situations where numerous and diverse demands are involved; apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations; understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions; work with representatives from public and private entities and handle potentially sensitive situations; effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus; apply extensive expertise to the complexity of maintaining effective university-community partnerships in both face-to-face and online contexts; work with representative from public and private entities and handle potentially sensitive situations.


Entry into this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administrations principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.


Thorough knowledge of English grammar, punctuation, and spelling. Ability to perform standard arithmetic functions, including tracking and comparing data. Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Ability to participate in and contribute to group meetings. Strong organizational skills, multi-tasking, procedure development, and logistical abilities. Incumbent must demonstrate a high level of confidentiality and compassion with sensitive situations and information. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.


Equivalent to a Bachelor’s degree and 2 years of related experience working in a municipal, university or college public safety program. Experience providing lead work direction to others. Technical fluency with Microsoft Office Professional Suite, When to Work or equivalent work scheduling system, and Google mail and calendaring programs. Highly desirable: Demonstrated understanding of and the commitment to CSUMB’s Vision.


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check in accordance with the POST regulations).).
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

This position has been designated as a sensitive position with:

  • responsibility for the care, safety and security of people (including children and minors), animals and CSU property
  • access to, or control over, cash, checks, credit cards, and/or credit card account information 
  • responsibility or access/possession of building master or sub-master keys for building access
  • access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards
  • control over campus business processes, either through functional roles or system security access
  • responsibility for operating commercial vehicles, machinery or equipment that could pose environmental hazards or cause injury, illness, or death
  • This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
  • This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 15.5, of the Donahue Higher Education Act, Section 67380.
  • Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
  • May require occasional evenings and/or weekend work.


Required to work indoors and/or outdoors year-round, including in inclement weather. Also requires working in a typical office environment with standard equipment and tasks, and working at a computer and desk for extended periods of time. Requires travel to on campus and off-campus locations.


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or email All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at

CSUMB requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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